Whispertext

Whispertext is what your Agents will hear when they pick up a phone call. This will let them know details about the lead before they are connected.

This can be customized how you see fit and can be played for both Team and Lead Calls.

Whispertext will play for Team calls, when an Agent answers.

Whispertext will play for Lead calls, after a Lead dials 1 and an Agent answers.

Configuring Whispertext #

Whispertext is configured as part of Team settings.

You can include any of your own text in addition to including references to lead fields. These references will be replaced with values from the related lead record.

Lead references include:

{first} 
{last} 
{company} 
{category} 
{comments}

In addition to providing whispertext, you must provide the language of the whispertext. This will help Call Assist read the text properly.

English
Spanish
French
Italian
German
Dutch
Portuguese