The After Call Menu is played at the end of a Team Call. This call menu will provide instructions to the Agent on how to update the call result in Call Assist.
The After Call Menu is played when:
- An Agent dials * (start) to end the call
- A Lead hangs up
After Call Whispertext will say the following:
“The call has been terminated. To update the Call Result Press 1 for Answered. Press 2 for Voicemail. Press 3 for Missed. Press 4 for Invalid.”
The After Call Menu allows you to set the results of the call and update the lead status.
- Dial 1: The agent spoke with the lead.
Updates Lead Status to “Contacted”
Updates Lead Result to “Completed“
Updates Call Status to “Completed“
- Dial 2: The agent did not speak with the lead and left a voicemail.
Updates Lead Status to “Called“
Updates Lead Result to “Voicemail“
Updates Call Status to “Voicemail“
- Dial 3: The agent did not speak with the lead or leave voicemail.
Updates Lead Status to “Called“
Updates Lead Result to “Missed“
Updates Call Status to “Missed“ - Dial 4: The lead was not reachable or the lead was invalid.
Updates Lead Status to “Error“
Updates Lead Result to “Removed“
Updates Call Status to “Error“
- Dial 9: This option is only available when an Agent dials * before the lead has been called (before agent dials 1). Dealing 9 will replay the whispertext and allow an agent to connect with the lead (1) or escalate (3) to the next agent.