After Call Menu

The After Call Menu is played at the end of a Team Call. This call menu will provide instructions to the Agent on how to update the call result in Call Assist.

The After Call Menu is played when:

  • An Agent dials * (start) to end the call
  • A Lead hangs up

After Call Whispertext will say the following:

The call has been terminated. To update the Call Result Press 1 for Answered. Press 2 for Voicemail. Press 3 for Missed. Press 4 for Invalid.”

The After Call Menu allows you to set the results of the call and update the lead status.

  • Dial 1: The agent spoke with the lead.
    Updates Lead Status to “Contacted
    Updates Lead Result to “Completed
    Updates Call Status to “Completed
  • Dial 2: The agent did not speak with the lead and left a voicemail.
    Updates Lead Status to “Called
    Updates Lead Result to “Voicemail
    Updates Call Status to “Voicemail
  • Dial 3: The agent did not speak with the lead or leave voicemail.
    Updates Lead Status to “Called
    Updates Lead Result to “Missed
    Updates Call Status to “Missed
  • Dial 4: The lead was not reachable or the lead was invalid.
    Updates Lead Status to “Error
    Updates Lead Result to “Removed
    Updates Call Status to “Error
  • Dial 9: This option is only available when an Agent dials * before the lead has been called (before agent dials 1). Dealing 9 will replay the whispertext and allow an agent to connect with the lead (1) or escalate (3) to the next agent.