The After Call Menu is played at the end of a Team Call. This call menu will provide instructions to the Agent on how to update the call result in Call Assist.
The After Call Menu is played when:
After Call Whispertext will say the following:
“The call has been terminated. To update the Call Result Press 1 for Answered. Press 2 for Voicemail. Press 3 for Missed. Press 4 for Invalid.”
The After Call Menu allows you to set the results of the call and update the lead status.