3 Benefits of Call Assist
Generate more inbound sales calls
Call Assist helps you to automatically follow up when your team no longer has the time and directs the interested leads to your sales team.
Speak with new leads faster
Prospects waiting longer than 5 minutes decrease qualification by 80%. Make sure to get in touch while new leads are most interested.
Increase sales people efficiency
Reduce time spent trying to connect with qualified leads and spend more time selling.
Call automation platform for sales teams with limited resources looking to connect with more prospects over the phone
- Call sales team when new leads come in
- Call leads & play recorded message
- Direct to voicemail
- Agent On-Call Schedules and Routing
Who uses Call Assist?
Small to medium size sales teams handling many leads requiring multiple touch points.
Your product or service is complicated enough that a phone call is required.
Proposals or quotes are typically used, and your team needs to follow up on these.
Your team fails to speak with all leads and does not have time for continued follow up.
You want an advantage over the competition by speaking with new leads first.
You want to ensure every lead gets a call or multiple calls.
Growing companies with limited sales resources. 
Quote Follow up: Use Call Assist to automatically connect with leads after you've completed a quote. Interested leads will be connected to your sales team for quote review. If the lead doesn't answer, then Call Assist can leave a voice message letting them know how to reach you. Call Assist does the heavy lifting of tedious tasks, saving your team time and providing more sales.Lead and Aging Lead Follow up: Use Call Assist to connect with leads that your sales team haven't been able to get a hold of yet. Just because you haven't connected with a lead, doesn't mean they're uninterested. Call Assist allows you to call leads at a different time than usual, more frequently and with different messages. Over time this will increase your odds with connecting to interested leads. Keep your sales team focused on selling, let Call Assist do the time consuming part of calling. 
Communicating with Customers: Use Call Assist to send voice communications to clients regarding an order, a thank you note for a referral, a special message or emergency notification. Call Assist isn't just for contacting leads it can also help you better communicate with your customer who have already purchased from you. Create a better customer experience with Call Assist.Trigger calls to your sales team whenever a new lead is received.
HOW IT WORKS
2 ways to Connect & Close More Leads
Trigger calls to your sales team when new leads come in
It shows the client you're there for them and positions you as a professional.
- A new lead comes in.
- Call Assist calls your sales team.
- An agent is connected to the lead.
Call aging leads & connect them to your sales team
... But your team needs to focus on other deals, they just don't have the time.
- Call Assist calls the lead.
- Your recorded sales message is played.
- Lead dials 1 and is connected to sales team.
1. A new lead comes in.
New leads are sent to Call Assist from your CRM, website or any tool that can send a webhook. The leads information is captured immediately, and you decide how Call Assist should follow up.
2. Call Assist calls your sales team.
Your sales team is called based on their schedule and call settings. If an agent doesn’t pick up, Call Assist finds another agent and retries in the morning if no agents are available.
3. An agent is connected to the lead.
When an agent answers, Call Assist reads out the lead details to provide insight to the agent. Pressing 1 will connect the agent with the lead. Pressing 3 escalates to the next agent.
Engage your sales team through the web or automatically call when new leads come in
Get key metrics from all your calls, recordings and performance reports.
Connect with more Leads, Sell more stuffWith Call Assist you’ll be the company that responds first and since 30% to 50% of sales go to the vendor that responds first, you immediately have an advantage.
Every lead gets a call FAST, recordings help your team improve and your prospects aren’t left waiting for the next time someone checks for new leads.
Speak with leads when they’re most interested.
Increate your return on investment for each lead.
Improve your process through detailed reporting.
Sell more stuff.More Features
Intelligent Call Routing
Easily direct leads to one or multiple members of your sales team and associate leads with the proper agent and team.
Reporting & Analytics
Easily get call metrics, call logs, analytics on your team's performance, connection rates, call length and more.
Sales Agent Escalations
If an agent is unavailable, Call Assist will automatically find another. Not the best fit for a lead, simply dial 3 and Call Assist will escalate to another agent.
Agent Schedules
New leads can come in at anytime, but your team might not want a call in the middle of the night. Agent and team schedules allow you to set available. If no agents are available, a call will be scheduled for the morning.
Call Scheduling
Schedule calls seconds, minutes, hours, or days after the initial lead comes in. This allows you to get a hold of leads at the perfect time.
Caller ID
Make sure your leads get a call from a local or recognized number with custom Caller IDs.
Call Recording
Recording both sides of a conversation is easy. This can be beneficial with sales training, process and performance improvement.
Whisper Message
Make sure your sales agents are equipped with important lead details by customizing the message they hear after answering. Any information sent to Call Assist can be added to the message played for the agent before connecting to the lead.
Call aging leads play your custom recorded sales message and connect them to your sales team.
HOW IT WORKS
It takes an average of 8 call attempts to reach a prospect! If you give up after too few, you're passing up a potential sale.
But all these calls add up fast and turn into an unmanageable list of daily calls.
Call Assist helps you to automatically follow up with these leads and direct the interested ones to your sales team. Your sales team can continue to work on other tasks while Call Assist generates new inbound calls for them.
1. Trigger Call Assist from your CRM.
Integrate with Zapier or send a webhook to trigger Call Assist from your CRM. Using an update or time-based trigger you can control precisely when Call Assist will call leads.
2. Call Assist calls the lead.
Call Assist automatically dials the lead.
All the call details are logged in real time and can be seen in Call Assist and on the CRM record.
3. Your sales message is played.
Your custom recorded sales message plays for the lead. Answering machine detection ensures it’s a human that answers and optionally leaves a message if it’s not.
4. Lead dials 1 and speaks with the sales team.
The lead is interested in your sales proposition and dials 1 to speak with your team.
Call leads through the web or automate with an integration
Automatically Call Leads & Sell More
Call Assist helps you create more inbound phone leads by automating your outbound call process.After several failed contact attempts to new leads, continued follow up often seems futile. Sales metrics tell us otherwise.
Using Call Assist will increase your sales by connecting you with more leads while decreasing the time spent trying to connect with them in the first place.
Call leads you no longer have time for, without investing more time.
Automate parts of your sales process to save time & increase responsiveness.
Keep sales people working on high value activities not pressing digits.
Build trust with existing clients through better communication.Improve your process through detailed reporting.Quote Follow up: Use Call Assist to automatically connect with leads after you’ve completed a quote. Interested leads will be connected to your sales team for quote review. If the lead doesn’t answer, then Call Assist can leave a voice message letting them know how to reach you. Call Assist does the heavy lifting of tedious tasks, saving your team time and providing more sales.Lead and Aging Lead Follow up: Use Call Assist to connect with leads that your sales team haven’t been able to get a hold of yet. Just because you haven’t connected with a lead, doesn’t mean they’re uninterested. Call Assist allows you to call leads at a different time than usual, more frequently and with different messages. Over time this will increase your odds with connecting to interested leads. Keep your sales team focused on selling, let Call Assist do the time consuming part of calling. Communicating with Customers: Use Call Assist to send voice communications to clients regarding an order, a thank you note for a referral, a special message or emergency notification. Call Assist isn’t just for contacting leads it can also help you better communicate with your customer who have already purchased from you. Create a better customer experience with Call Assist.
Integrate with any Application or Website in Seconds
Integrate with over 1,000+ applications using Zapier or send a simple webhook to trigger Calls.
Easily start and monitor the results of all your calls
More Features
Lead Routing
Make sure leads are routed to the agent who's best suited or assigned to the lead.
Leave Voicemail
If the lead doesn't answer no problem, leave a custom recorded voicemail. Voicemail can be the same or different from your message when a human answers.
Answering Machine Detection
Sophisticated AMD determines who or what answered the phone. This is important to know what message to play and whether to hang up.
Custom Caller IDs
Make sure your leads get a call from a local or recognized number with custom Caller IDs.
Call Forwarding
Missed calls happen and leads will often call you back at your Call Assist number. Rest assured; Call Assist will forward these calls to your sales team.
Bulk Calling
Say goodbye to slow days. Use Call Assist to bulk call leads and let the calls start pouring in.
Call Delays
Set delays between each call to prevent overwhelming your sales team. This ensures your leads don't have to wait.
Call Recording
Recording both sides of a conversation is easy. This can be beneficial with sales training, process and performance improvement.
Reporting & Analytics
Easily get call metrics, call logs, analytics on your team's performance, connection rates, call length and more.
Text to Speech
Using Machine learning and AI technology Call Assist converts your message into life-like profession speech. Perfect if you don't have time to record your own message or just getting started.
Voice Opt Out
Your reputation is important, Leads can always opt out of future calls by dialing 3. You can choose whether to include this part of the message with each call.